The use of the LiyanaHotels.co.uk website (the “Site”) and any information contained in it shall be subject to the following terms and conditions. By using the Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use the Site


1. You, Your, the User means all persons using this Site.

2. Service Arrangements refers to the services available through the Site, for example but not limited to booking any hotel room(s), apartment(s) or any other form of accommodation as well as transfers.

3. ‘Booking’ means the booked Service Arrangements

4. "We", "us", "our" means iTravel Hotels Limited t/a Liyana Hotels, a company incorporated under the laws of England & Wales, with Company registration number, 10156020 having its principal place of business in England, Leicester, 396 East Park Road, Leicester, LE5 5HH. (“Liyana Hotels”). liyanahotels.co.uk is a trading name of iTravel Hotels Limited.

5. ‘The Web Services’ means the services provided by us to you including the provision of information concerning the price and availability of hotels, together with a range of other information to assist you in making a Booking of the Service Arrangements. The Web Services do not include the Service Arrangements themselves.


You may only use this Site if you are above 18 years old and that you possess the legal right and capacity to use this Site in accordance with these Terms and Conditions. All information contained in this Site is either our property or we have acquired right to use such information on the Site. You are not allowed to use any information from this Site for commercial purposes other than your proposed or actual bookings or other business relations with us, unless you have our prior written consent. In any case you should not monitor or copy any information contained in this Site or link to this Site, or cause an overload, or send any malicious software to the Site or its users.


By proceeding to a purchase of Service Arrangements you agree to be bound by these Terms and Conditions, the applicable Booking Conditions, privacy policy and all other specific documents or agreement applicable from time to time regulating the agreement between you and us for the Service Arrangements. By completing the information boxes and clicking confirm on the reservation page you are offering to enter into a contract with liyanahotels.co.uk for the provision of these Service Arrangements. The contract for the Service Arrangement is completed when we confirm acceptance of your Booking.


These Terms and Conditions regulate the use of our Site and the Web Services. Prices, restrictions and availability of the Service Arrangements may change without notice and bookings are subject to applicable taxes and fees. Unless otherwise agreed or specified, we do not charge users any fee for the provision of Web Services.

You agree and acknowledge that:

• You cannot transfer any of the rights or obligations arising from these Terms and Conditions;

• You may only retrieve, display, save or print individual pages of our Site in connection with your booking or proposed booking of any Service Arrangements;

• You must not otherwise copy, place on a server, distribute or sell any of the information contained in the Site;

• We provide you with the Web Services, as set out in the Terms and Conditions, via our online research, availability and accommodation system;

• When you proceed with a booking you are bound by our general booking conditions listed in this Site, together with any additional terms applicable to the specific Service Arrangements which you have booked;

• You agree to indemnify us, including our officers and agents from and against any and all liabilities, expenses, legal and attorney’s fees and damages arising out of claims resulting from your mis-use of the Site and/or any material you post to or transmit through the Site or its servers;

• Suggestions and/or our star rating express our management’s opinion and are not the official rating of each hotel;

• We make all reasonable efforts to provide you with accurate and updated information, however, we do not warrant that information contained in the Site is accurate and updated;

• The booking facilities of this Site shall be used for the sole purpose of making legitimate bookings or purchases for you or for another person for whom you are legally authorised to act. You understand that abuse of the booking facilities of the Site may result in your being denied access to such facilities and the Site;

• You must not utilise “spiders”, “scraping” or similar automated means for the purpose of collecting data from our website and and using the collected data on comparative or aggregation sites

• You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Site.


We do not guarantee that the Site will be free of viruses and will not be liable for any loss or damage caused by any virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software. 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which our site is stored or any server, computer or database connected to the Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice at any time.


This Site is provided on an ‘as is’ basis. Given the complexity and vulnerability of the use of the Web, we do not guarantee the accuracy nor the availability or timeliness and completeness of this Site.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We are not liable to any user for any direct or indirect damages, whether in contract, tort (including negligence), breach of statutory duty, or otherwise that you might suffer from the use or from your inability to use this Site or the use of or reliance on any content displayed on our Site. In particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings, business opportunity, goodwill or reputation; or for any indirect or consequential loss or damage.

In cases where our Site contains links to Sites of our agents or others, we are not responsible for either their availability, accuracy, performance or any action that might cause any damage to you. Links and access to these Sites are provided for your convenience only. 

We do not give any undertaking as to whether any particular Services Arrangement will be able to cater for those who require special diets nor do we give any undertaking as to the suitability of properties for disabled clients. If any member of a party requires a special diet or suffers from a disability, appropriate checks should be made before booking to establish that the property chosen is suitable.

We do not warrant that your use of the Web Services will be uninterrupted or error-free, and we are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Web Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.


From time to time, special offers, promotions or competitions may be available in our Site for specific services or products of ours. All such offers, promotions or competitions are subject to the relevant specific terms and conditions. To the extent that no specific terms and conditions apply or they are limited in scope, then these Terms and Conditions shall apply.

Refunds and Cancellation Policy

Before placing/making your booking, you will be able to see the cancellation policy of each booking.

If you make a booking that has not past the free cancellation period then you will be able to cancel the booking free of charge.

If you place a booking that has past the free cancellation period or is a non-refundable booking then a refund will not be issued.


We do not accept any responsibility or liability for any content in the Site posted by advertisers or sponsors. Sponsors and advertisers are responsible for ensuring compliance with applicable law.


Travel at any time and place may involve some risk. You are encouraged to gather information for your intended destination from your embassy or other official sources. We do not represent or warrant that travelling to any of the destinations presented in our Site is safe and does not involve any risk, or that it will not result to damages of any nature.


Any software that is made available to download from this Site is the copyright protected work of Liyana Hotels, and its affiliates and /or their suppliers.. Your use of the software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the software. For any software not accompanied by a license agreement, Liyana Hotels hereby grants to you, the user, a personal, non-transferable license to use the software for viewing and otherwise using this Site in accordance with these Terms and Conditions and for no other purpose. Please note that all software, including, without limitation, all HTML code and Active X controls contained in this Site, is owned by Liyana Hotels, its affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in civil and criminal penalties. Violators may be prosecuted to the maximum extent possible. Copying or reproduction of the software to any other server or location for further reproduction or redistribution is strictly prohibited.


From time to time, we may make available a currency converter in this Site. Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. Liyana Hotels, its affiliates, and/or their suppliers do not warrant or guarantee the accuracy of any information provided by the Currency Converter. When using this information for any financial purpose, you should consult a qualified professional to verify the accuracy of the currency rates. You must not resell, redistribute, and/or use of this information for commercial purposes.


All contents of this Web Site are copyright of and contain registered trademarks of Liyana Hotels and/or its affiliates or are licensed to Liyana Hotels and/or its affiliates. Other product and company names mentioned herein may be the trademarks of their respective owners.

Price or Availability Error

If a booking has been placed and there has been an error on the system with price or availability, we have the right to cancel the booking with no charge to you.


We reserve the right to amend these Terms and Conditions (and also the Site) as we see fit. You are encouraged to check our Site from time to time for any changes in the Terms and Conditions as they are binding on you when you use the Site.


If any of the provisions set out in these Terms and Conditions are deemed to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Failure or delay by us or you to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy and will not mean that we will automatically waive any later default by you.

These Terms and Conditions will not be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to the agreement.

Delivery Policy

Once a booking is placed you will receive a confirmation of the placed booking within 2 hours on the email you have provided, usually instant. Once the booking has been confirmed you will receive the confirmation within 48 hours via the email you have provided, usually this will be done within minutes of placing the booking.

We only send booking confirmations via email, if you haven’t received the email or it has been deleted you can simply login to your account and will find your booking by inputting the lead passengers name or booking reference on “by bookings” on the drop down menu on your username after logging in.

When Card will be Debited

Your card will be debited with the amount at the time of placing your order.


These Terms and Conditions shall be governed by the law of England (UK). All disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the following courts:

1. Where you are an individual acting as a consumer, the courts of England and Wales, or another country of the European Union where you are domiciled; or

2. In all other cases, the courts of England.

Company Details

iTravel Hotels Limited - Company number - 10156020

396 East Park Road, Leicester, LE5 5HH.