iTravel Hotels Limited t/a Liyanahotels.co.uk, a company incorporated under the
laws of England & Wales, with Company registration number, 10156020 having its
principal place of business in England, Leicester, 396 East Park Road, Leicester,
LE5 5HH. (“Liyana Hotels”). liyanahotels.co.uk is a trading name of iTravel Hotels
These booking conditions apply to the contract when you purchase hotel
accommodation through this website from Liyana Hotels. We are a service provider
in the field of travel and tourism and we act as a principal in the supply to you of
hotel accommodation. Our goal is to provide you with all necessary information on
hotels that we contract so you are in a position to purchase accommodation
through our site.
You may also find other travel related products or services that you can access via
our website, which are offered by partners of ours.
At the moment of purchase, you will receive a confirmation for your booking and a
voucher. And you will then be bound by these booking conditions. An invoice will be
sent to you on the next working day after the date of your booking. Please note that
when you receive the details of your booking it is important that you check them
carefully and advise us immediately if any errors have been made. Please note that
we hold the right within 96hours to cancel your booking if we notice that a loading
mistake has been done in terms of price, availability, room type or board type.
When a purchase has been completed, the hotel you have selected is obliged to
provide you with accommodation as described on your voucher. Rooms will be
allocated at the time of check-in. Please note that hotels cater for an international
clientele and staff working in the hotels may not all be English-speaking. Please
also note that whilst this website endeavours to offer accurate information at all
times, certain facilities may occasionally be withdrawn due to low occupancy, to
enable repairs to be carried out, at the beginning and end of the season, or for any
other valid reasons.
Invoices must be paid promptly in accordance with the agreed terms of payment.
Unless the invoice has been paid in full you are not entitled to the accommodation
booked.If you want to amend or cancel your booking then you are subject to your
agent’s amendment and cancellation terms. All minors must be escorted by their
parents or provide us with an appropriate consent form before bookings will be
accepted. Please note that you must in all instances make yourselves aware of and
respect the terms and conditions of the hotel and also any local or national
legislation that may apply in the resort of your choice as Liyana Hotels will not
accept liability for any financial or other loss incurred if you fail to do so. Please be
aware that it is the policy of some hotels in certain countries (eg Egypt, Tunisia and
Morocco) not to allow nationals to book at special contracted rates sold outside of
that country. Please contact Liyana Hotels prior to making such a booking.
With party bookings, we will communicate only with the party leader who will be
deemed to take responsibility for all members of his or her party and who will be
expected to communicate to the remaining members of his or her party any
information supplied regarding the booking. We will act at all times upon the
assumption that the party leader has obtained agreement from all party members to
the original booking and to any subsequent changes of any nature that maybe
made to the booking.
You must ensure that you have proper holiday insurance in place. From time to time
you may be linked via this website to a partner who will be able to supply
information on insurance policies but you must use your own discretion when
choosing an insurance provider.
We will endeavour at all times to ensure that hotels make no changes to bookings
that we have made with them. If, however, we are advised by the hotel that they
have to change your booking or they are unable to provide the accommodation
booked we will inform you as soon as possible before departure if we can but will
have no other liability towards you. In the unlikely event we are advised by a hotel
before departure that the accommodation we have allocated to you is no longer
available or cannot be provided we will endeavour to provide you with similar
accommodation but will have no other liability towards you. If you do not choose to
accept that accommodation you can cancel with a full refund but we will have no
other liability towards you. If, for whatever reason, a hotel (or supplier) is forced to
transfer you to alternative accommodation when you arrive in resort, they will
undertake to transfer you to alternative accommodation of equivalent rating to that
originally booked but neither they nor we will have any other liability towards you.
Please note that if for any reason (for example a significant flight delay or problem
with passports) your arrival date or time changes it is vital that the hotel be notified
immediately or you will be considered to be a no show and your accommodation
may be released. Please also note that no refund can be claimed if you stay at the
accommodation for a shorter period than that for which you have booked.
Before completing your booking you will be able to see the cancellation policy of the
hotel booking you are making, if you make a booking which is non-refundable, then
no refund can be given if you choose to cancel. If you make a booking and cancel
before the free cancellation date then no money will be charged for the booking.
If the hotel management has reason to believe that any member of your party has
behaved in an improper manner they reserve the right to terminate your stay
immediately and we will in those circumstances owe you no further obligation under
the contract. Full cancellation charges will then apply and neither the hotel nor our
company will have any further responsibility for you or liability towards you.
Furthermore, if any member of your party causes any damage to the hotel or to any
other third party during your stay, you agree to indemnify us in full against any
subsequent claim that may be made against us, the local representative or the
hotel. In all instances you are liable for any damages caused to the hotel and/or
third parties and all expenses incurred during your stay must be paid in full before
you leave your hotel.
All communication and confirmations between the parties will be done through emails.
LIMITATION OF LIABILITY
We assume no liability for any of the accommodation arrangements, apart from
cases where damage to you was caused by our negligence. We will pursue on your
behalf against the hotel owner any other claims for compensation or damages for
any incident that may occur during your stay at the hotel. You agree to provide all
reasonable assistance to us in pursuing that claim for your benefit, including the
provision of evidence, witness statements etc.
Any special requests must be made directly to the hotel and we offer no guarantee
that those special requests will be met. We assume no liability for any products or
services that may be supplied by partners nor for any other services (eg flights or
transfers) booked with third parties. Our liability is in respect of the provision of the
We do not give any undertaking as to whether a hotel will be able to cater for those
who require special diets nor do we give any undertaking as to the suitability of
properties for disabled clients. If any member of a party requires a special diet or
suffers from a disability appropriate checks should be made before booking to
establish that the property chosen is suitable.
If you have any complaints during your stay at the hotel, please try to resolve them immediately by
reporting them to the hotel staff. If your problems are not resolved, you can contact the local
representative whose details are listed on your voucher. If those problems remain unresolved, please call
the agent through whom you booked your holiday in order that they can contact us. If you remain dissatisfied
after your holiday ends, please write to your agent within 28 days of your return to the UK.
GOVERNING LAW AND JURISDICTION
This agreement is governed by the laws of England (UK).
All disputes arising under or in connection with it shall be subject to the exclusive jurisdiction of the
- Where the client entering into the contract is an individual acting as a consumer, the courts of
England and Wales, or another country of the European Union where the individual is domiciled ; or
- In all other cases, the courts of England.